Privacy Policy
Last updated: 13 November 2026
1. Who is responsible
Real Automations (Pty) Ltd (private company), 56 Main Road, Howick, KZN, 3290, South Africa, is the "responsible party" for your personal information collected through https://sasurvivalmanual.co.za.
Information Officer: [Information Officer name: to be completed], realautomations@outlook.com, [phone number: to be completed]. (Registered with the Information Regulator: [Information Regulator registration reference: to be completed].)
2. What we collect and why
| Information | Why (purpose) | Required? |
|---|---|---|
| Name and email | To deliver your PDF, send your receipt, give support and handle refunds | Yes, to buy |
| Payment confirmation (amount, date, last 4 digits, status, billing country) | To confirm your order, issue invoices, keep tax records, handle refunds | Yes |
| Email address + your consent | To send tips and offers | Only if you opt in |
| Device and browsing data (IP address, pages viewed, ad click) via cookies/pixels | To make the site work, measure and improve our ads | Only if you accept, see Cookie Notice |
| Messages you send us | To answer you | No |
We do not collect card numbers, ID numbers, health information, or children's information. The product is not for children under 18; if you are under 18 do not buy without a parent.
We collect only what we need for these purposes. We do not sell your information.
3. Who receives it (operators and others)
We use these service providers to process information on our behalf under written agreements requiring them to keep it secure and use it only for us:
- Payments: Yoco (processes your payment under its own privacy terms)
- Email delivery and list: Resend
- Website/file hosting: Vercel
- Advertising measurement: Meta Platforms (Pixel / Conversions API), Google (Ads tag), only with your cookie consent
- Accountant/bookkeeper: none
We also disclose information where the law requires it (SARS, courts, police).
4. Sending information outside South Africa
Some providers store data outside South Africa (for example the USA or EU). We only use providers that are bound by law, binding corporate rules or an agreement giving protection substantially similar to POPIA, or where it is needed to carry out your purchase or you agreed (POPIA s72).
5. How long we keep it
Order and invoice records: 5 years (tax law). Marketing list: until you unsubscribe, then only your email on a suppression list so we do not email you again. Support emails: 2 years. Then we delete or de-identify.
6. Security
We use reasonable safeguards: encrypted (HTTPS) pages, access limited to people who need it, strong passwords and two-step login on our accounts, and trusted providers. If we believe your information was accessed without permission, we will tell you and the Information Regulator as soon as reasonably possible (POPIA s22).
7. Your rights
You may ask us to: tell you what we hold about you; correct or delete it; stop marketing (use the unsubscribe link or email us); object to processing; withdraw consent (this does not affect earlier use). Email the Information Officer. We reply within 30 days. You may complain to the Information Regulator: enquiries@inforegulator.org.za, POPIAComplaints@inforegulator.org.za, https://inforegulator.org.za.
8. Marketing
We send marketing emails only if you opted in, or if you are an existing customer and did not object. Each email has an unsubscribe link. See POPIA s69 and our Email Consent Text.
9. Cookies
See the Cookie Notice.
10. Visitors outside South Africa
We sell to South African buyers only. If you are in the EU/UK your information is still handled as set out here; contact the Information Officer for any rights request.
11. Changes
We will post changes here and, if big, email subscribers.