Refund Policy

Last updated: 13 November 2026

Our promise: 30 days, money back, no questions asked

If you are not happy with The South African Survival Manual for any reason, email realautomations@outlook.com within 30 days of buying it with your name and order email. We will refund the full price (R149.00) to the same payment method within 7 working days (your bank may take longer to show it). You do not need to give a reason. After a refund, please delete your copies; your licence ends.

Your rights under the law (these always apply on top of our promise)

Defective or damaged file (will not open, pages missing, wrong file): we will send a working copy within 2 working days or, if you prefer, refund you. This is your right to good-quality goods and the implied warranty for 6 months from delivery (Consumer Protection Act ss 55-56). Under the Act a digital product counts as "goods".
Not what we said it was: if our sales page or ad described the book wrongly, you may cancel and get a full refund.
ECTA cooling-off (s44): the law gives online buyers a 7-day right to cancel in some cases. Whether it applies to a downloaded book is not settled (books and some downloads are excluded under s42(2)). We do not rely on the exclusion: our 30-day promise is longer and simpler.
If we left out information we must show you before you pay (ECTA s43), you may cancel within 14 days of receiving the product.
Late delivery: if we do not deliver within 30 days of your order you may cancel and be refunded (ECTA s46).
Unsafe goods or harm: the law (CPA s61) holds us responsible for harm caused by unsafe goods or inadequate instructions and warnings, and our terms do not remove that.

Wrong charge or double payment

Email us with proof of payment; we refund the extra amount within 7 working days.

How to claim

Email realautomations@outlook.com, subject "Refund", with the order email and date.
We reply within 2 working days.
If you disagree with our answer you may complain to the National Consumer Commission (www.thencc.org.za) or a consumer court or ombud.